❓ Frequently Asked Questions
Everything you need to know about Avlora — answered clearly and honestly.
📦 Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment. You will receive an order confirmation email once your order is successfully placed.
Q: What payment methods do you accept?
A: We accept all major payment methods available at checkout, including credit/debit cards and other secure online payment options. All transactions are encrypted and processed securely.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us at avlorastore76@gmail.com within 12 hours of placing it. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been dispatched.
Q: Will I receive an order confirmation?
A: Yes. A confirmation email with your order details will be sent to your registered email address immediately after your purchase. Please check your spam/junk folder if you don’t see it in your inbox.
Q: Is it safe to shop on Avlora?
A: Absolutely. Our store uses SSL encryption and secure payment gateways to protect your personal and financial information at all times.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Domestic orders within Pakistan are typically delivered within 3–5 business days for standard shipping and 1–2 business days for express shipping. International orders may take 7–20 business days depending on the destination.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on qualifying domestic orders. The free shipping threshold is automatically applied at checkout.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. Tracking updates may take up to 24 hours to reflect after dispatch.
Q: Do you ship internationally?
A: Yes, we ship to select international destinations including the Middle East, Europe, the UK, and North America. Shipping costs and delivery times vary by location and are calculated at checkout.
Q: What happens if I entered the wrong shipping address?
A: Please contact us immediately at avlorastore76@gmail.com if you notice an error in your shipping address. We will try our best to update it before dispatch. Avlora is not responsible for non-delivery due to incorrect address information.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns on unopened and sealed products within 7 days of delivery. Products that are opened or used cannot be returned unless they are defective or damaged. Please refer to our full Return Policy for complete details.
Q: My product arrived damaged. What should I do?
A: We sincerely apologize for the inconvenience. Please take clear photos of the damaged product and packaging, then email us at avlorastore76@gmail.com within 48 hours of delivery. We will arrange a free replacement or full refund promptly.
Q: How long does a refund take?
A: Once your return is received and approved, your refund will be processed within 5–7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Q: Can I exchange a product?
A: Yes. We offer exchanges for wrong items received or defective/damaged products. To initiate an exchange, contact us at avlorastore76@gmail.com with your order details.
🌿 Products & Skincare
Q: Are Avlora products suitable for sensitive skin?
A: Yes. All Avlora formulations are dermatologist-reviewed and developed to be suitable for all skin types, including sensitive and reactive skin. However, we always recommend performing a patch test before introducing any new product into your routine.
Q: Are your products free from harmful ingredients?
A: Absolutely. Avlora products are free from parabens, sulfates, and unnecessary synthetic additives. We are committed to full ingredient transparency — every ingredient is listed and justified.
Q: How do I know which products are right for my skin?
A: Each product page includes a detailed description of the skin concerns it targets, key ingredients, and how to use it. If you need personalized guidance, feel free to reach out to us at avlorastore76@gmail.com and our team will be happy to help.
Q: Can I use multiple Avlora products together?
A: Yes! Our products are designed to work in harmony as a complete skincare system. A typical routine would be: Toner → Serum → Moisturizer → Sunscreen (morning). For personalized routine advice, contact us directly.
Q: Do your products have an expiry date?
A: Yes. Each product has a Period After Opening (PAO) symbol on the packaging indicating how many months it remains effective after opening. We recommend using products within the indicated timeframe for best results.
👤 Account & Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and stay updated on exclusive offers.
Q: How is my personal data used?
A: Your personal information is used solely to process your orders and improve your shopping experience. We do not sell or share your data with third parties. Please refer to our Privacy Policy for full details.
Q: How do I reset my password?
A: Click on “Forgot Password” on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if it doesn’t appear in your inbox.
📬 Still Have Questions?
We’re always happy to help. If your question isn’t answered here, please don’t hesitate to reach out to our team.
📧 Email: avlorastore76@gmail.com
🌐 Website: theavlora.store
⏰ Response Time: Within 24–48 business hours
Avlora is committed to providing you with the best possible experience — from the moment you browse to the moment your skin glows.
Last Updated: April 2026